Friday, September 05, 2008

Officers
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 About HDI
HDI is the world's largest membership association for help desk, technical support and IT service management professionals and is the industry's premier certification and training body.

Click here to learn more about HDI

  Welcome to the DFW Chapter of the Help Desk Institute 

Our vision is to be the premier industry association providing leadership, education, and networking for all technical support professionals and suppliers in North Texas.

Please click here to learn more about our Missions and Guiding Values.

  Upcoming Events 

September Monthly Chapter Meeting - Thursday, September 18th
How can one consistent scheduling process bring agent preferences, agent performance, and business needs into balance? During the next HDI chapter meeting, Telvista panelists will discuss Smart Scheduling and how it supports operational performance at Telvista.

Read more here

Analyst of the Year - Accepting Nominations Now!
The Analyst of the Year Award is just around the bend. We are now accepting nominations. Download the instructions and nominations form here and email it to us at AOY@dfwhdi.org. The Deadline is Friday, September 26th!

Now Announcing our new Sponsorship Packages!
Vendors: Help support the DFW HDI Chapter you've come to love! We are now offering Sponsorship packages that include high visibility to potential customers. For more information, download our info packet here.

Questions, Comments, Suggestions?
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Email the Chapter President

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