Date: Thursday,
December 4th, 2008
Place:
Accenture offices at Williams Square in Las
Colinas MAP
5221 N. O'Connor Blvd
Irving, TX 75039
Meeting Room:
1st Floor Conference room in North Tower
Overlooking the Mustang's
Guest Speakers: Richard
Josline
Agenda:
1:30 - 2:00 Networking,
refreshments
2:00 - 2:30 HDI Chapter
news and introductions
2:30 - 3:30 Main
Presentation/QA
3:30 - 4:30 Fun and
Cheer (Networking, Survey, and Prizes)
About the Speaker:
Richard Joslin
Rick Joslin is the Executive Director of Certification
& Training for HDI. He is responsible
for the development, sales, and delivery of
HDI’s training and certification offerings.
Rick is a certified Knowledge-Centered Support
(KCS) instructor and has guided organizations
with the implementation of KCS. He is also
a certified instructor for the HDI certification
courses. Prior to joining HDI, Rick was a
Principal Consultant with IHS Support Solutions.
Formerly, Rick was the VP of Customer Care
for ServiceWare, VP of RightAnswers.com, and
VP of Knowledge Engineering. Rick was responsible
for the production of the industry’s leading
third-party knowledge bases, known as Knowledge-Paks.
A winner of the 1999 Service 25 Award, Rick
has been widely acknowledged as one of the
most influential luminaries in the support
industry. Rick is the author of the HDI Focus
Book on Knowledge Management, the HDI Focus
Book on the Knowledge Management Maturity
Model, and a contributed the Knowledge Management
chapter in the HDI Service and Support Handbook.
Rick is an active member of
the Consortium for Service Innovation’ KCS
Program Committee and serves on the Strategic
Board of Advisors for HDI and the Advisory
Council of Indiana University of Pennsylvania's
Business College. He was a founding member,
chairman, and director-at-large of HDI’s Member
Advisory Board, and continues to serve as
a chairman emeritus on this board, on the
HDI Training Advisory Board, and the HDI International
Certification Standards Committee. Rick was
a founding advisor for the Help Desk Professionals
Association, as well as the president and
chapter advisor in the Pittsburgh Chapter
of HDI. Rick has served as a judge for the
10 Best Support Websites sponsored by the
Association of Support Professionals, as a
judge for the HDI Team Excellence Award sponsored
by HDI, on the Eservice Standard Advisory
Board sponsored by Service & Support Professionals
Association (SSPA), and on the HDI Support
Center Certification Committee
Name: Rick Joslin
Company: HDI
Title: Executive Director of Certification
& Training
Mobile: 412-841-9793
Fax: 724-744-3809
Email: RJoslin@thinkhdi.com
Web: www.thinkhdi.com
Corporate Address: 102 South Tejon, Suite
1200, Colorado Springs, CO 80903
Mailing Address: 3016 Hyland Drive, Irwin,
PA 15642
