Sunday, May 20, 2012

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 About HDI

HDI is the world's largest membership association for help desk, technical support and IT service management professionals and is the industry's premier certification and training body.

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Welcome to the DFW Chapter of the HDI


Our vision is to be the premier industry association providing leadership, education, and networking for all technical support professionals and suppliers in the DFW area.

Please click here to learn more about our Missions and Guiding Values.

 

Chapter Events

May Monthly Chapter Meeting - Thursday, May 17th
Come out to Fedex in Plano where "I didn't want you to USE a smartphone...I just wanted you to HAVE a smartphone" will be presented by Alton Martin. For more information, click here

Fusion Oct 2012 in Dallas
Check out these incredible events by clicking here


A Digital ExperienceDiscover a New World of Knowledge with HDI 2012 – A Digital Experience!
Join an audience of thousands at HDI’s inaugural digital event on Tuesday, May 22, 2012. HDI 2012 Digital—an innovative, robust, and FREE digital event that is open to the public—is perfect for individuals and offices that want to take it to the next level.   Planned activities for this day of learning include: three live webcasts and a wide variety of on-demand training sessions, HDI 2012 keynote speaker video presentations, video vignettes featuring Connie Podesta, interactive chat groups, prize giveaways, and a digital Expo Hall.  Click here for details and to register www.ThinkHDI.com/MayDigitalEvent

Suppliers: Learn about our Chapter Partnership Packages!
Vendors: Help support the DFW HDI Chapter you've come to love! We are offering Partnership packages that include high visibility to potential customers. For more information, click here.

  Training 

HDI Classroom Training
Certification for the Help Desk, Support Center, Call Center, Service Desk
Whether you are a Help Desk/Support Center Analyst, Manager, or Director, HDI provides the certification and training to help IT service and support professionals provide excellent service, increase productivity and profitability, and decrease call times. HDI certification and training is built upon globally-recognized industry standards developed by an international committee of industry experts and practitioners. When registering, please provide Training Code TBDFW and our chapter will receive $50 which we can invest back into our DFW community.

Date

Location

Class

Member Price

Price

Register

5/29 - 5/30/12

Addison, TX

HDI Support Center Team Lead

$1495

$1595

Register

8/6 – 8/7/12

Dallas, TX

HDI Support Center Analyst

$1195

$1295

Register

8/8 - 8/10/12

Dallas, TX

HDI Support Center Manager

$1695

$1795

Register

10/26 - 10/28/12

Dallas, TX

HDI Support Center Director

$2795

$2895

Register

10/26 - 10/28/12

Dallas, TX

HDI Desktop Support Manager

$1795

$1895

Register

10/26 - 10/28/12

Dallas, TX

Knowledge Management Foundations: KCS Principles

$1495

$1595

Register

10/26 - 10/28/12

Dallas, TX

HDI Support Center Manager

$1795

$1895

Register


 
 

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