Chapter
Events
January Monthly Chapter
Meeting - Thursday, January 19th
CA Technologies in Plano will be hosting us
for the topic "Transforming your Service
Desk Using Award-Winning Strategies". For
more information, please click
here.
Coast-to-Coast Tour:
The Power of Metrics for Optimal ITSM Performance
– Free Class
Malcolm Fry, instructor of the new Power of
Metrics for Optimal ITSM Performance course,
will present a daylong workshop in each of the
fifteen cities listed below. Both the upcoming
workshops and the one-day public classroom HDI
training course will take an in-depth look at
the ITIL 2011 Edition metrics for incident,
problem, change, and service desk management.
For more info and to register, click here.
HDI Conference April 2012 in Orlando & Fusion
Oct 2012 in Dallas
Check out these incredible events by clicking
here
Red Carpet Interview
Videos Uploaded to Facebook
Check out our Facebook
page to see the Red Carpet Interview Videos
we have uploaded so far from our Analyst and
Desktop Support Technician of the Year Banquet.
Analyst of the Year
and Desktop Support Technician of the Year Banquet
We had a wonderful time at our Banquet this
past year. For more information, please click
here.
Suppliers: Learn about
our Chapter Partnership Packages!
Vendors: Help support the DFW HDI Chapter you've
come to love! We are offering Partnership packages
that include high visibility to potential customers.
For more information, click here.
| HDI Classroom Training
Certification for the
Help Desk, Support Center, Call Center,
Service Desk
Whether you are a Help Desk/Support
Center Analyst, Manager, or Director,
HDI provides the certification and
training to help IT service and support
professionals provide excellent service,
increase productivity and profitability,
and decrease call times. HDI certification
and training is built upon globally-recognized
industry standards developed by an
international committee of industry
experts and practitioners.
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