Saturday, July 31, 2010

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HDI is the world's largest membership association for help desk, technical support and IT service management professionals and is the industry's premier certification and training body.

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Welcome to the DFW Chapter of the Help Desk Institute 


Our vision is to be the premier industry association providing leadership, education, and networking for all technical support professionals and suppliers in North Texas.

Please click here to learn more about our Missions and Guiding Values.

 

Training

HDI Classroom Training
Certification for the Help Desk, Support Center, Call Center, Service Desk
Whether you are a Help Desk/Support Center Analyst, Manager, or Director, HDI provides the certification and training to help IT service and support professionals provide excellent service, increase productivity and profitability, and decrease call times. HDI certification and training is built upon globally-recognized industry standards developed by an international committee of industry experts and practitioners.

Knowledge Management Foundation: KCS Principles| July 13-15

HDI Support Center Analyst | August 23-24
HDI Support Center Manager | August 25-27
HDI Support Center Team Lead | October 18-19
ITIL v3 Foundation | October 20-22
HDI Support Center Analyst | November 1-2
HDI Support Center Manager | November 3-5

  Chapter Events 

July Monthly Chapter Meeting - Thursday, July 15th
This month's topic is titled "Re-engineering the Help Desk/Support Center". For more information, click here.

Come to the meeting and get a chance to WIN an IPOD TOUCH!!!!! We will raffle it off to a lucky HDI member. If you are an HDI member and you bring a non-member to the meeting, you will get 2 raffle tickets (i.e. double the chances to win). If you are a non-member and you join HDI before or at the meeting, you will be eligible to win. Also we will be giving away an HDI Bronze Membership at our meeting, and that lucky winner will be eligible to win the IPOD TOUCH. The lowest level of HDI membership (Bronze) only costs $75, so what are you waiting for? Click HERE to find out how you can become an HDI member.

Congratulations to our 2009 Analyst of the Year Winner and Runner-Ups!
Thank you all for another very successful Analyst of the Year Banquet and Supplier Showcase. We want to thank our wonderful sponsors and every company that participated in this year's nominations. Congratulations to the Dallas/Fort Worth 2009 Analyst of the Year winner, Ken Contreras from Mohawk Industries! Second Place was Jeff Treadwell of Brinker International and Third Place was Deepa Solanki from PepsiCo. Our congratulations also goes to all nominees. Thank you for your hard work!

Suppliers: Learn about our Chapter Partnership Packages!
Vendors: Help support the DFW HDI Chapter you've come to love! We are offering Partnership packages that include high visibility to potential customers. For more information, click here.

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