Training
HDI Classroom Training
Certification for the Help Desk,
Support Center, Call Center, Service Desk
Whether you are a Help Desk/Support Center Analyst,
Manager, or Director, HDI provides the certification
and training to help IT service and support
professionals provide excellent service, increase
productivity and profitability, and decrease
call times. HDI certification and training is
built upon globally-recognized industry standards
developed by an international committee of industry
experts and practitioners.
Knowledge Management Foundation: KCS Principles|
July 13-15
HDI
Support Center Analyst | August 23-24
HDI
Support Center Manager | August 25-27
HDI
Support Center Team Lead | October 18-19
ITIL
v3 Foundation | October 20-22
HDI
Support Center Analyst | November 1-2
HDI
Support Center Manager | November 3-5
July Monthly Chapter
Meeting - Thursday, July 15th
This month's topic is titled "Re-engineering
the Help Desk/Support Center".
For more information, click
here.
 Come
to the meeting and get a chance to
WIN an IPOD
TOUCH!!!!! We will raffle
it off to a lucky HDI member. If you
are an HDI member and you bring a
non-member to the meeting, you will
get 2 raffle tickets (i.e. double
the chances to win). If you are a
non-member and you join HDI before
or at the meeting, you will be eligible
to win. Also we will be giving away
an HDI Bronze Membership at our meeting,
and that lucky winner will be eligible
to win the IPOD TOUCH. The lowest
level of HDI membership (Bronze) only
costs $75, so what are you waiting
for? Click HERE
to find out how you can become an
HDI member.
Congratulations to
our 2009 Analyst of the Year Winner
and Runner-Ups!
Thank you all for another very successful
Analyst of the Year Banquet and Supplier
Showcase. We want to thank our wonderful
sponsors and every company that participated
in this year's nominations. Congratulations
to the Dallas/Fort Worth 2009 Analyst
of the Year winner, Ken Contreras
from Mohawk Industries! Second Place
was Jeff Treadwell of Brinker International
and Third Place was Deepa Solanki
from PepsiCo. Our congratulations
also goes to all nominees. Thank you
for your hard work!
Suppliers: Learn about
our Chapter Partnership Packages!
Vendors: Help support the DFW HDI
Chapter you've come to love! We are
offering Partnership packages that
include high visibility to potential
customers. For more information, click
here.
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